We know how important it is to receive your products on time and in excellent condition. From carefully preparing your order to getting it on its way, our team works to make the wholesale ordering experience as smooth and dependable as possible.

Below you'll find everything you need to know about order processing, shipping, local pickup, returns, and reporting issues with your shipment.

ORDER PROCESSING & LEAD TIMES

Our standard processing time is approximately 4–7 business days, excluding shipping transit time.

Processing times may vary depending on order volume, seasonal demand, product availability, and supply chain circumstances.

Rush Orders

Rush processing may be available for an additional fee of 25% of the order total, subject to availability. Please contact us before placing an order requiring expedited processing.

SHIPPING RATES & DELIVERY

$20 Flat-Rate Wholesale Shipping

We offer $20 flat-rate shipping on U.S. wholesale orders of $300 or more.

Wholesale orders generally ship via UPS Ground or USPS Ground Advantage. Tracking information will be provided once your order has shipped.

Domestic Shipping Only

R. Rebellion currently accepts wholesale orders from approved retailers located within the United States only. International wholesale ordering and shipping are not available at this time.

Shipping Addresses

Retailers are responsible for providing accurate and complete shipping information when placing an order.

Please notify us promptly if a shipment is delayed, missing, or arrives damaged so we can assist in reviewing the situation.

R. Rebellion is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by law.

LOCAL PICKUP

Wholesale orders may be picked up at our flagship location in downtown Pendleton, Oregon.

Please wait until your order has been confirmed as ready for pickup before making arrangements.

ORDER CHANGES & CANCELLATIONS

Please review your order carefully before submitting it.

If you need to make changes or request a cancellation, contact our wholesale team as soon as possible. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

RETURNS & EXCHANGES

All wholesale purchases are final sale.

We do not accept returns or exchanges for unsold merchandise, overstock, or changes of mind, except where required by applicable law.

DAMAGED, MISSING OR INCORRECT MERCHANDISE

We take great care when preparing and packing wholesale orders. If something isn't right when your shipment arrives, we want to know.

Please inspect your order promptly upon delivery.

Claims involving damaged products, shortages, or fulfillment errors must be reported within 7 days of receipt.

When contacting us, please include:

• Your wholesale order number.

• A description of the damage, missing items, or fulfillment error.

• Photographs of the affected merchandise and packaging, when applicable.

Following review, R. Rebellion may provide replacement merchandise or issue a credit toward a future purchase, as appropriate.

Credits are calculated based on the original purchase value of the affected merchandise.

Shipping and handling fees are nonrefundable except where required by law or otherwise agreed.

PRODUCT AVAILABILITY

All products are subject to availability.

If an item becomes unavailable after your order is placed, we'll contact you to discuss the available options. These may include delayed fulfillment, an approved substitution, a refund, or an account credit.

QUESTIONS OR NEED ASSISTANCE?

We're here to help.

For questions about shipping, order status, or merchandise claims, please contact our wholesale team at wholesale@rrebellion.com.

For additional information regarding wholesale purchasing requirements, please review our Wholesale Terms & Conditions.

Last Updated: October 26, 2026